Instructions

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TO PLACE A CALL:
 

    Dial your assigned Access Phone Number (APN).  Be  sure to  precede  it  with the international access code for your country.
 
    Hang up after 1 ring. The  system will call you back at your programmed Callback Number.  If you let it ring 3 or more times, the system will answer and you will be billed for the call by your local telephone company.
 
    The Callback System will call you back within  seconds. Within 1 or 2 seconds, you will  hear  the AmeriCom voice prompt   You will NOT hear a dial tone after the AmeriCom prompt.  Simply place your call as follows:
    If calling the USA, Canada or the Caribbean, dial:
  1 + Area Code + Number
    If calling any other country, dial:
  011 + Country Code + City Code + Number

    Upon completion of your call,  you  may  place another call by pressing  # # #.  That is, press the # key three times to place another call.  This will allow you to make multiple calls without having to repeat the call back process.
 
    When you have completed your calls,  press the #  key three times followed by the * key (# # # *), and hang up.  This will disconnect you from the callback system.  Or, you may simply hang up to disconnect your call.
 

TO CHANGE YOUR FOLLOW ME CALLBACK NUMBER OR RECORD A CUSTOM VOICE PROMPT:  (AVAILABLE ONLY IF YOU SELECTED THE "FOLLOW ME" SERVICE ON YOUR SERVICE ORDER FORM)

Using a TONE telephone, dial your international access code: +1-201-258-2774.  Stay on the phone until the system answers.

You will hear the following VOICE PROMPTS.  Please respond as follows:

    Please enter your 10-digit number.
   Enter your 10-digit APN provided as your Follow Me access phone number.

    Please enter your PIN number followed by the star (*) key.
   Enter your 5 digit PIN Code number and press star (*).

    Please enter 1 to change your callback number, or 2 to create a customized voice prompt.
  Press 1.

    Please enter your new callback number followed by the star (*) key.
   Enter the New Callback Number followed by the star (*) key.
     If the Callback Number is in the USA, Canada or the Caribbean, enter:
    1 + Area Code + Number + *
      If the Callback Number is in any other country, enter:
    011 + Country Code + City Code + Number + *

    Your new callback number is  __ __ __ __ __ __ __ __ __ __ __ __

    Please press 1 to use this number, or 2 to discard and reenter it.
  Press 1.

    Update completed!

    Please enter 1 to change your callback number, 2 to create a customized voice prompt or 9 to disconnect.
        Unless you wish to record a custom voice prompt, Press 9.
 
When you now dial your APN, the system will call you back at your New Callback Number.
 

 
    Please record your voice prompt at the tone.  When you are finished, press any key.
IMMEDIATELY AFTER THE TONE: Speak your custom voice prompt strongly and clearly.  Then press the star (*) key.
 Please press 1 to use this recording or 2 to discard and re-record it.
        Press 1.

    Update completed!
 
When you now dial your "Follow Me" APN, your  call will be returned at your New Callback Number and will greet you with your new Voice Prompt.