Instructions

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TO PLACE A CALL:

    Dial your assigned Access Phone Number (APN).  Be  sure to  precede  it  with the international access code for your country.

    Hang up after 1 ring. The  system will call you back at your programmed Callback Number.  If you let it ring 3 or more times, the system will answer and you will be billed for the call by your local telephone company.

    The Callback System will call you back within  seconds.
  a. If you do not have a PIN, you will hear a dial tone.
  b. If you have a PIN, a voice prompt will ask you to enter your PIN.  Enter your 4 digit PIN.  You will then       hear a dial tone.
 When  you  hear  the dial tone, place your call as follows:
     If calling the USA, Canada or the Caribbean, dial:
  1 + Area Code + Number
     If calling any other country, dial:
  011 + Country Code + City Code + Number

    When the party you  called  hangs  up,  you  may  place another call by pressing the # key 3 times (# # #).  This will allow you to make multiple calls without having to repeat the call back process.
 Addendum: If you press the # # # sequence and then hang up without placing another call, you will remain connected to the callback system.  It is imperative that you then press the * key 3 times (* * *) to force a manual disconnect.

    When you have completed your calls,  press  the  *  key 3 times (* * *) to force a manual disconnect, or  hang  up.  This will disconnect you from the callback system.
 

FOLLOW ME: TO CHANGE CALLBACK NUMBER AND INITIATE CALL

    Dial your access phone number (APN).

    Stay on the phone for several rings (4 or 5) until the system answers.
 When you hear the tone, enter your Authorization Code, then  wait  for  further voice prompts.  Note: the Authorization Code entered must be the code which corresponds to this APN.  You will then be prompted to "enter the callback number".

    Enter the new Callback Number  and wait for  the  voice prompts confirming your new Callback Number. (There may be a short silence while you wait for the electronic voice to verify your new Callback Number .) Note: Do not hang up until you hear the verification of your new Callback Number.  Then hang up.
      If the Callback Number is in the USA, Canada or the Caribbean, enter:
  1 + Area Code + Number
      If the Callback Number is in any other country, enter:
  011 + Country Code + City Code + Number

    In a moment the system will call you back at  your  new Callback  Number.
 a. If you do not have a PIN, you will hear a dial tone.
 b. If you have a PIN, a voice prompt will ask for you to enter your PIN.  Enter your 4 digit PIN.  You will then hear a dial tone.
 When  you hear the dial tone, place your call as follows:
     If calling the USA, Canada or the Caribbean, dial:
  1 + Area Code + Number
     If calling any other country, dial:
  011 + Country Code + City Code + Number

    When the party you  called  hangs  up,  you  may  place another call by pressing the # key three times ( # # #).  This will allow you to make multiple calls without having to repeat the call back process.

    When you have completed your calls,  press  the  *  key 3 times (* * *),  or  hang  up.  This will disconnect you from the callback system.

AUTO ROUTE: TO REQUEST AN EXTENSION OR ROOM NUMBER

    Follow the instructions above for Follow Me programming.

    After entering the new Callback Number:
         If the new Callback Number is within the USA press: #4#
         If the new Callback Number is outside the USA press: ##4#

    Enter the extension (or room) number, then press # again.

The system will then repeat your new Callback Number, pause, and state the designated extension (or room number).  Until the system is re-programmed, each time a callback is received, a computerized voice will request the specified extension.  Once the call is transferred to your extension, enter your destination number, an your call will be connected.

Currently, extensions cannot be programmed to use DTMF Tones.  Please contact your AmeriCom Representative if you require extension TONES.

SPEED DIAL: TO PROGRAM SPEED DIAL NUMBERS

    Dial your access phone number (APN).

    Stay on the phone for several rings (4 or 5) until the system answers.

    When you hear the tone, enter your Authorization Code, followed immediately by:
 #2#  2 digit speed dial code  #  destination number  #
That is, enter #2# followed by the 2 digit speed dial code, followed by # and the destination number, followed by another #.

The system will then confirm your entry.

For example, to program 011-44-12-555-1212 into speed slot 15 enter:

 authorization code  15 # 01144125551212 #

Note: If the destination number is within the USA or Canada, you would replace 011 with 1.

Each APN is set up with up to 50 speed dial slots.  Therefore, the 2 digit speed dial codes available for programming are 01 - 50.

Now, when you receive a callback from your APN, you may simply enter:

 2 digit speed dial code  #

That is, simply enter a 2 digit speed dial code, followed by the # key, and the system will automatically dial the programmed destination number associated with the speed dial code entered.