Voice Prompts are available in several languages including: English, French, German, Italian, Japanese, Korean, Mandarin, Portuguese, Russian, and Spanish.

    Calls are billed in 6 second increments with a 30 second minimum.

    There are no sign up fees, billing fees, participation fees or extra fees of any kind, other than the charges for actual usage.  You may sign up and try the service without risk or obligation.

    No taxes or other surcharges are levied on callback access.  They are built in to the rates.  However, there is a 3% Ferdeal Excise Tax applied to 800 access calls.  That is, calls which are made FROM the USA are subject to this tax.

    Customer is allowed to re-program his callback number himself.  This "Follow Me" service allows customers to use their service, for example, while traveling, or when they move their phone service to a new location.

    Customers can program their own accounts with Speed Dial numbers to reduce the number of digits required to complete a call.

    An Extension Feature, sometimes referred to as Auto-Route is available using either Voice Prompts or DTMF Tones.  The Voice Extension Feature is used when the callback is directed to a live receptionist.  The system repeats: Please connect this call to extension ###. If DTMF Tones are selected, the tones representing the desired extension are generated when the callback is answered.

    Regarding Mobil/Cellular phones, callback systems are unaware of what is on the other end of the line when a return callback is placed.  In general, this means that if a Mobil phone receives the call, it will work just as if the call came from any other party.  The user is billed for his usage just as though the call was made from a stationary phone.  If the Cellular provider charges for incoming calls, then those charges will be billed by the Cellular provider.